azaroa 2021 | ||||||
| a | a | a | o | o | l | i |
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 8 1ª sesión: Starting a telephone call. | 9 2ª sesión: Asking to all back, leave or take a message. | 10 3ª sesión: Connecting to caller and asking to be called. | 11 4ª sesión: Making appointments, bookings, complains on the phone. | 12 5ª sesión: General review. | 13 | 14 |
| 15 | 16 | 17 | 18 | 19 | 20 | 21 |
| 22 | 23 | 24 | 25 | 26 | 27 | 28 |
| 29 | 30 | |||||