1.- Contexto socioprofesional: cultural awareness, social and business etiquette,......

WRITTEN COMMUNICATION 2.- Business letters 1. Style, length and layout of letters. (3h)

3.- Business letters 2. Letters of introduction, enquiry letters. (3h)

4.- Business letters 3. Reply to enquiry letters, offers (4h)

5.- Orders, shipping . International trade documents. Shipping documents. (3h)

6.- Complaint letters. Minutes, reports, thanks. (3h)

7.- Emails. (3h)

ORAL COMMUNICATION 8.- Welcoming, introduction, socialising. (4h)

9.- Speaking on the phone (4h)

10.- Presentations. Presenting products, facts and figures. (3h)

11.- Presentations. Cases study (3h)

12.- Negotiation. (4h)